Orders are generally processed and shipped within 2–7 working days. Once your order has been shipped, the estimated delivery timeline is:

• NCR Region: Within 2 working days
• Rest of India: Within 5 working days

You'll receive tracking details as soon as your order is dispatched.

Once your order has been shipped, the tracking details will be shared with you via Email and SMS. You can also track your order anytime by visiting the My Orders section on the Littlebox website or app.

Orders are generally shipped within 2–7 working days. You can check the latest status of your order in the My Orders section.

If your order has exceeded the expected processing timeline or you need further assistance, please reach out to our Support Team.

If your order is taking longer than the expected delivery timeline, we recommend checking the latest tracking updates in the My Orders section.

If there hasn't been any movement on your shipment or you need additional assistance, please contact our Support Team.

Orders marked as Out for Delivery are handled by our third-party courier partners. Deliveries are usually completed by 10:00 PM on the same day.

We kindly request you to wait until the end of the day. If your order is still not delivered after 10:00 PM, please contact our Support Team.

If your delivery attempt has failed or the tracking status appears incorrect, our courier partner will generally make another delivery attempt within the next 2 working days.

If you believe the tracking information is inaccurate or need further assistance, please reach out to our Support Team.

If your order is marked as Delivered but you haven't received it, please first check with your:

• Family members
• Neighbours
• Building security
• Reception desk (if applicable)

If you're still unable to locate your package, please contact our Support Team within 24 hours of the delivery update so we can investigate the issue with our courier partner.

Littlebox follows a made-to-order approach to reduce overproduction and support sustainable fashion. As a result, some orders may require additional processing time before they are shipped.

We appreciate your patience while we prepare your order with care.

If your order has been returned to Littlebox (RTO):

• Prepaid Orders: The refund will be processed to your original payment method within 7 business days after the return is received and processed.
• If you used a Littlebox Credit Voucher, the voucher amount will be credited back instantly once the refund is processed.
• Cash on Delivery (COD) Orders: Since no payment was made online, no refund will be applicable.

If you have any questions regarding your returned order, please reach out to our Support Team.

You can request to cancel your order anytime before it has been shipped. To initiate a cancellation, please reach out to our Support Team with your order details.

Unfortunately, once your order has been shipped, it cannot be cancelled as it has already been handed over to our third-party courier partner for delivery.

If you no longer wish to keep the product, you can initiate a return after it has been delivered, provided it is eligible under our Return Policy.

Orders that have already been shipped cannot be cancelled because they are managed by our third-party courier partners and are already in transit.

Yes. Your refund will be processed based on your original payment method:

• Prepaid Orders: The refund will be credited back to your original payment method within 7 business days from the date your cancellation is confirmed.
• Littlebox Credit Voucher: If you used a Credit Voucher while placing the order, the voucher amount will be credited back instantly once the cancellation is processed.

In rare cases, an order may be cancelled due to operational reasons such as:

• Product becoming unavailable
• Quality issues identified during inspection
• Inventory discrepancies
• Unexpected issues with the product batch

If your order is cancelled by Littlebox, any applicable refund will be processed as per our refund policy.

Yes, if your order has not been shipped, you may request the cancellation of an individual item. Please contact our Support Team with your order details, and we'll assist you accordingly.

If your prepaid order is successfully cancelled before shipment, the refund will be credited back to your original payment method within 7 business days. If a Littlebox Credit Voucher was used during the purchase, the voucher amount will be reinstated instantly.

No. Once your order is marked as Out for Delivery, it can no longer be cancelled, as it is already with our courier partner for final delivery.

If you do not wish to keep the product, you can initiate a return after delivery, subject to our Return Policy.

You can easily initiate a return by following the steps below:

1. Go to My Orders.
2. Select the order you'd like to return and click View Order.
3. Click on the Return/Exchange tab and select Return.
4. Choose the product you'd like to return.
5. Select the appropriate return reason.
6. Upload clear images of the product with the original tags attached.
7. Click Next.
8. Select Littlebox Credit Voucher as your refund method.
9. Verify your pickup address and submit your return request.

Products can be returned within 7 days from the date of delivery, provided they are unused, unwashed, in their original condition, and have all tags attached.

Please ensure the product images uploaded during the return request accurately represent the item being returned.

Most products purchased on Littlebox are eligible for return, provided they meet our Return Policy and are returned within the eligible return window. However, the following products are not eligible for return:

• Products purchased under a Buy 1 Get 1 (B1G1) offer
• Products purchased during Flash Sales, where mentioned in the applicable sale Terms & Conditions
• Final Sale products
• Products specifically marked as Non-Returnable on the product page

Please check the product page and any applicable promotional Terms & Conditions before placing your order.

You can initiate a return within 7 days from the date your order is delivered.

Once your return request has been approved, the pickup is generally scheduled within 2 working days.

If the pickup could not be completed on the scheduled date, our courier partner will automatically make another pickup attempt within the next 2 working days.

If your pickup is still not completed after the reattempt, please contact our Support Team for further assistance.

A return request may be rejected if the product does not meet our return eligibility criteria or fails the quality check. To ensure your return is approved:

• The product should be unused and unwashed
• All original tags must remain attached
• Upload clear images of the actual product received, with the tags clearly visible

Yes. If you're returning multiple eligible products from the same order, you can submit a return request for all of them together.

Yes. A Return Handling Fee of Rs. 99/- is applicable once per order. This amount will be deducted from your refund during the return process.

To be eligible for a return, the product should be:

• Unused
• Unwashed
• In its original condition
• With all original tags attached

The product should be returned in its original condition with all tags attached. While the outer packaging is recommended, the product itself must be properly packed to avoid damage during transit.

Yes. If you're unavailable during the scheduled pickup, someone else at your delivery address may hand over the securely packed return package to the courier partner on your behalf.

You can easily initiate an exchange by following these steps:

1. Go to My Orders.
2. Select the order you'd like to exchange and click View Order.
3. Open the Return/Exchange tab and select Exchange.
4. Choose your preferred size or select a different product.
5. Verify your pickup address and submit your exchange request.

Once your request is submitted, your exchange pickup will be scheduled.

Yes. If your preferred size is available, you can exchange your product by selecting the desired size while raising your exchange request.

Yes. Instead of selecting a different size, you can choose another product during the exchange process.

If the new product's price is different from your original purchase, the applicable amount will be adjusted accordingly.

Yes. A non-refundable Exchange Handling Fee of Rs. 99/- is applicable once per order. This fee will be collected while submitting your exchange request.

If the new product is priced higher than your original product, you'll be required to pay:

• The difference in product price
• The Rs. 99/- Exchange Handling Fee

Both charges will be collected while initiating your exchange request.

If the new product costs less than your original purchase, the remaining balance will be credited to your Littlebox Credit Voucher. The credit voucher is issued instantly once your exchange request is successfully submitted.

Once your exchange request is successfully submitted, you'll receive a confirmation. After the pickup is completed, your replacement order will appear in the My Orders section, where you can track its status until delivery.

Yes. If multiple eligible products from the same order need to be exchanged, you can select all applicable products while submitting your exchange request.

Yes. You can initiate an exchange for your replacement order, provided it is eligible under our Exchange Policy. Every replacement order is treated as a new and separate order, so a non-refundable Exchange Handling Fee of Rs. 99/- applies to each exchange request.

• Original Order → Exchange 1 (Rs. 99/- exchange fee)
• Replacement Order → Exchange 2 (Rs. 99/- exchange fee again)

If additional payment is required while initiating your exchange, any applicable Littlebox Credit Voucher can be used during checkout, subject to the voucher's terms and conditions.

If your preferred size or product is currently unavailable, it won't appear as an exchange option. We recommend checking the website or app regularly, as availability may change based on future inventory updates.

Refunds for eligible returned products are issued as a Littlebox Credit Voucher.

Once your returned product is successfully picked up and the return is confirmed, the Credit Voucher will be issued instantly and can be used for your future purchases on Littlebox.

At Littlebox, refunds for returned products are issued as a Littlebox Credit Voucher. This allows us to process refunds quickly while giving you the flexibility to shop again whenever you'd like.

Your Littlebox Credit Voucher is issued instantly once your return pickup has been successfully completed.

1. Log in to your Littlebox account.
2. Go to My Account.
3. Open the Credit Voucher section.

You'll also receive the complete voucher code via your registered email. For security purposes, only a portion of the voucher code is visible in your account.

1. Add your preferred product(s) to your cart.
2. Go to My Account and copy your Credit Voucher code.
3. Proceed to Checkout.
4. Click Have a Gift Card?
5. Enter your Credit Voucher code and click Redeem.
6. The applicable voucher amount will be deducted from your order total.
7. Complete any remaining payment using your preferred method.
8. Click Place Order to complete your purchase.

Yes. Your Littlebox Credit Voucher is valid for 1 year from the date it is issued. We recommend using it before the expiry date, as expired vouchers cannot be reactivated or extended.

No. Littlebox Credit Vouchers are linked to the account on which they were issued and cannot be transferred to another account.

Yes. If your order is eligible, you can redeem your Littlebox Credit Voucher along with applicable discount codes during checkout.

Yes. If you have multiple active Littlebox Credit Vouchers, you can use them together while placing an order, subject to the voucher terms and conditions.

Yes. If the value of your Credit Voucher is more than your order total, only the required amount will be used. The remaining balance will continue to be available for future purchases until the voucher expires.

Once a Credit Voucher expires, it can no longer be redeemed or reactivated. We recommend using your voucher before its expiry date to avoid losing the remaining balance.

Yes! Littlebox delivers across India. You can enter your PIN code during checkout to confirm whether delivery is available at your location.

Yes, but it depends on your order status.

• Not yet shipped: Contact our Support Team as soon as possible and we'll do our best to update your delivery address.
• Already shipped: The address can only be changed within the same PIN code, subject to approval by our courier partner.

Please note that address modifications may not always be possible once an order has been dispatched.

Yes. If you need to update the phone number associated with your order, please contact our Support Team before your order is delivered and we'll assist you with the available options.

While we strive to deliver every order within the estimated timeline, delays may occasionally occur due to:

• High order volumes
• Operational constraints
• Adverse weather conditions
• Public holidays or local restrictions
• Delays from our courier partners

You can track the latest status of your shipment in the My Orders section.

If you're unavailable at the time of delivery, our courier partner will generally make up to three delivery attempts before returning the shipment to Littlebox.

We recommend keeping your phone accessible and ensuring someone is available to receive the package during the expected delivery window.

Yes. A family member, friend, neighbour, or building security may receive the order on your behalf, provided they are available at the delivery address.

Delivery procedures may vary depending on the courier partner and location. While many delivery executives attempt to contact customers before delivery, this may not always be possible.

If your delivery attempt was unsuccessful, our courier partner will generally make another attempt. You can also track the latest delivery status in the My Orders section.

For prepaid orders, refunds will be processed to your original payment method within 7 business days after the returned shipment is received and processed. If you used a Littlebox Credit Voucher, the voucher amount will be reinstated instantly.

For Cash on Delivery orders, since no online payment was made, no refund will be applicable.

Tracking updates may occasionally take some time to reflect, especially while the shipment is in transit between courier hubs.

If your tracking status has not changed beyond the expected delivery timeline, please contact our Support Team and we'll be happy to look into it for you.

At the moment, delivery dates cannot be scheduled or changed. If you have a specific concern regarding your delivery, please reach out to our Support Team and we'll do our best to assist you based on your order status.

We offer multiple secure payment options for your convenience. The available payment methods will be displayed during checkout.

Yes. Cash on Delivery is available for selected PIN codes. You can check COD availability by entering your delivery PIN code during checkout.

COD availability depends on several factors, including:

• Your delivery PIN code
• Your order value
• Courier serviceability
• Internal risk checks

COD is available only for orders up to Rs. 2,999/-. If your order value exceeds this limit or your location isn't eligible, you'll be able to complete your purchase using one of our prepaid payment options.

Payments may fail due to several reasons, including:

• Incorrect card or payment details
• Insufficient balance
• Bank authorization issues
• Network or connectivity problems
• UPI transaction timeout

If your payment fails, you can simply try again using the same or a different payment method.

In some cases, it may take a little time for your payment and order details to sync. Please wait and check the following:

• Your My Orders section
• Your registered email
• Your SMS notifications

If your order still doesn't appear within 24 hours, please contact our Support Team with your payment details.

If the payment was deducted but your order was not successfully created, the transaction is usually reversed automatically by your bank or payment provider. The refund timeline depends on your payment method and bank's processing time.

If you haven't received your refund within the expected timeframe, please contact our Support Team with your payment reference number.

Refunds for failed or unsuccessful payment transactions are generally processed automatically by your bank or payment provider. Most refunds are completed within 5–7 business days, although the exact timeline may vary depending on your bank.

At the moment, orders placed using Cash on Delivery cannot be converted to prepaid after they have been placed. If you wish to pay online, you may cancel the order (if eligible) and place a new prepaid order.

Once an order has been placed successfully, the payment method cannot be changed. If your order is still eligible for cancellation, you may cancel it and place a new order using your preferred payment method.

Yes. If you're using a Littlebox Credit Voucher, you can apply it during checkout and pay any remaining balance using one of the available payment methods.

Yes. All online payments are processed through secure and trusted payment gateways to help ensure your payment information remains protected.

A Rs. 99/- Cash on Delivery convenience fee is charged on all eligible COD orders. This fee helps cover the additional operational costs associated with providing Cash on Delivery as a payment option.

We recommend referring to the Size Guide available on each product page before placing your order. The Size Guide provides detailed measurements to help you find your best fit.

If you're between sizes, we suggest choosing the size that best matches your body measurements for a comfortable fit.

If you've received a size that is different from what you ordered, please contact our Support Team within the eligible return/exchange window. We'll verify the issue and assist you with the appropriate resolution.

Yes. If your product is eligible for exchange, you can initiate an exchange through My Orders and select your preferred size. A non-refundable Exchange Handling Fee of Rs. 99/- applies to every exchange request.

We make every effort to display our products as accurately as possible. However, slight variations in colour may occur due to differences in screen settings, lighting during photography, and display devices.

Minor variations in colour, texture, print placement, or finishing may occur due to the manufacturing process and photography conditions. These variations do not affect the quality or functionality of the product.

Product availability is displayed on the respective product page. If your preferred size or colour is unavailable, it will be marked as Out of Stock.

Some products may be restocked based on demand and inventory availability. As restocks are not guaranteed, we recommend checking the product page regularly for updates.

No. We are unable to reserve or hold products. Products are available on a first-come, first-served basis and can only be secured once your order has been successfully placed.

At the moment, we do not offer product customisation or personalised modifications.

Each product page includes detailed information such as:

• Product description
• Fabric and material
• Available sizes
• Product images
• Price and availability

Currently, we do not offer restock notifications. We recommend checking the product page regularly for updates on availability.

Creating a Littlebox account is quick and easy. Simply sign up using your email address or mobile number and verify it using the OTP sent to your registered contact details.

Once your account is created, you'll be able to place orders, track shipments, manage returns, and view your Credit Vouchers.

Yes. You'll need a Littlebox account to place an order and access features such as order tracking, returns, exchanges, and Credit Vouchers.

1. Enter your registered mobile number or email address.
2. Verify your identity using the One-Time Password (OTP) sent to your registered contact details.
3. Once verified, you'll be logged in to your account.

If you need to update your registered email address or mobile number, please contact our Support Team. Our team will verify your details and assist you with the update wherever possible.

Yes. However, each account should be registered using a unique email address or mobile number.

Credit Vouchers, order history, and account benefits are linked to the account on which they were issued and cannot be transferred between accounts.

1. Log in to your Littlebox account.
2. Navigate to My Orders.

Here, you'll find your complete order history along with the latest status of each order.

If you'd like to request the deletion of your Littlebox account, please contact our Support Team. We'll guide you through the account deletion process in accordance with our Privacy Policy.

• Ensure you've entered your registered mobile number correctly
• Wait a few minutes and request a new OTP
• Make sure your mobile network has good signal and you're able to receive SMS
• Avoid requesting multiple OTPs in quick succession, as this may temporarily delay delivery

If you're still unable to receive the OTP, please contact our Support Team for assistance.

You may be unable to log in due to one of the following reasons:

• Incorrect login credentials
• Incorrect OTP
• Temporary network issues
• Account-related technical issues

If the issue persists after trying again, please contact our Support Team.

Yes. If you'd like to update the mobile number linked to your Littlebox account, please contact our Support Team. We'll verify your details and assist you with the update, wherever applicable.

You can view our Terms & Conditions on the Littlebox website or app. We recommend reviewing them before placing your order, as they govern the use of our services, orders, promotions, and other platform features.

Our Privacy Policy explains how we collect, use, store, and protect your personal information. You can access it anytime from the website or app.

Yes. Littlebox may update its policies from time to time to reflect changes in our services, legal requirements, or business practices. Any updated policies will be published on our website and app.

Yes. Certain promotions, sales, and offers may have their own Terms & Conditions, including eligibility criteria, validity, and applicable exclusions. We recommend reviewing them before participating in any promotion.

Littlebox is currently an online-only fashion brand. You can shop with us through our official website and app.

Follow us on our official social media channels and enable notifications on the Littlebox app to stay informed about new arrivals, exclusive collections, and upcoming sales.

Unless specifically stated otherwise, only one promotional offer or discount code can be applied per order. Offer eligibility may vary based on the applicable Terms & Conditions.

If you couldn't find the answer you were looking for, our Support Team will be happy to assist you through the Help Centre on our website or app.