1. Log in to your Littlebox India account and go to My Orders.
2. Select the item and choose Return or Exchange.
3. Upload clear photos of the product with its tags still attached.
4. Submit the request.

Have your order ID and the email address or mobile number you used at checkout ready.

We verify every request before approving it, that's what the photos are for. You'll hear from us within 24 hours.

7 days from the date your order is delivered, not the date you placed it.

If your order arrives in more than one shipment, each item gets its own 7-day window starting from the day that item was delivered.

This applies to every order, including Fast Delivery orders in the NCR region.

To be accepted, the item must be:

• Unused and unwashed
• In its original packaging
• With all tags still attached

This is why we ask for photos when you raise the request, for both returns and exchanges, we need to see the product with its tags intact before we can approve it.

• Innerwear, swimwear and beauty products: for hygiene reasons
• Personalised, custom-made and final sale items
• Orders placed using a B1G1 offer code are not eligible for partial cancellations, returns or exchanges

Raise a size exchange request within 7 days of delivery, following the steps above. Exchanges are subject to your size being in stock.

A ₹99 exchange handling fee applies per order and is collected at checkout. If your order has several items and you're only exchanging some of them, the fee still applies just once.

If your size isn't available, we'll issue store credit for the product value. Shipping and COD charges aren't included.

Yes. You can swap for a different product within 7 days of delivery, subject to availability. The same ₹99 handling fee applies per order.

• If the new product costs more, you pay the difference at checkout.
• If it costs less, we issue the balance as store credit.

All approved returns are issued as store credit. We do not offer refunds to a bank account, UPI ID or card.

Your store credit:

• Equals the product value, shipping and COD charges aren't refunded
• Is valid for 1 year from the date it's issued
• Can be used on any future order on our website or app

The one exception is order cancellations. If you cancel a prepaid order before it's dispatched, the amount goes back to your original payment method.

A flat ₹99 handling fee applies per order, not per item. It covers pickup, inspection and processing, and applies to both returns and exchanges.

You will not be charged this fee if you received a damaged, wrong or defective item. When the mistake is ours, the return is free.

Shipping and COD charges are not refundable.

Once your request is approved, our courier partner will collect the item from your address. Pickup is attempted within 2 days of approval.

Please hand over only the item linked to your request. We can't be held responsible for anything else included in the package by mistake.

You can self-ship the item to us. We'll reimburse your courier charges up to ₹200, just share proof of shipping through the returns portal. The ₹99 handling fee still applies.

Our courier partner will make 3 attempts to collect your package.

If all three are unsuccessful, get in touch through Support, there is no deadline for this, so you can reach out whenever suits you. We'll escalate it with the courier and a fresh pickup is usually attempted within 2 days.

Get in touch through Support within 48 hours of delivery and share clear photos of the product and its packaging.

An unboxing video helps us resolve it faster, it isn't required, but we'd recommend recording one as you open the parcel. Please keep the file under 4 MB.

Once we've verified it, you can choose a replacement or store credit, whichever you prefer. There's no handling fee in this case, if the mistake is ours, you don't pay for it.

Yes, as long as it hasn't been dispatched yet. You can cancel from the My Orders section of your account.

For prepaid orders, the amount is refunded to your original payment method within 7 banking days. If you paid by UPI or a wallet, it'll be credited to the bank account linked to that service.

Once an order has been delivered, it can't be cancelled, a return is the route from there.