Exchange Policy

Size Exchange
  • You can request a size exchange within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Upload clear photos of the product and tags when submitting your request.
  • All exchange requests are verified before processing.
Pickup & Shipping (Size Exchange)
  • Reverse pickup is available in most locations.
  • If reverse pickup is not available:
    • You may self-ship the item.
    • Courier charges will be reimbursed up to ₹200 with valid proof of shipping.
Other Details (Size Exchange)
  • Exchange is subject to size availability.
  • A ₹99 exchange handling fee per order applies and will be collected during checkout.
  • If your size is unavailable:
    • Prepaid Orders → Store credit of product value only (shipping & COD charges are not refunded).
    • COD Orders → Store credit of product value only (shipping & COD charges are not refunded).
  • Partial Exchanges → You may exchange only selected products in a multi-item order. The handling fee applies once per order.
Product Exchange (Different Product)
  • You may request an exchange for a different product within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Upload clear photos of the product and tags when submitting your request.
  • All product exchange requests are verified before approval.
Product Exchange Conditions
  • Product exchange is subject to availability.
  • A ₹99 exchange handling fee per order applies and will be collected at checkout.
  • If the new product is of higher value, the price difference must be paid at checkout.
  • If the new product is of lower value, the balance amount will be issued as store credit.
Pickup & Shipping (Product Exchange)
  • Reverse pickup is available in most locations.
  • If reverse pickup is not available:
    • You may self-ship the item.
    • Courier charges will be reimbursed up to ₹200 with valid proof of shipping.
Returns
  • Important: All approved returns are issued as store credit only. No monetary refunds (bank, UPI, card) are provided.
  • Store credit is valid for 1 year from the date of issue and can be used on your next purchase.
  • Returns are accepted within 7 days of delivery.
  • Items must be unused, unwashed, and in original packaging with tags intact.
  • Upload clear photos of the product and tags to initiate a return.
  • All return requests are verified before approval.
  • Shipping & COD charges are non-refundable.
Pickup & Shipping (Returns)
  • Reverse pickup is available in most locations.
  • A flat ₹99 return handling fee per order applies (covers pickup, inspection & processing).
  • If reverse pickup is not available:
    • You may self-ship the item.
    • Courier charges will be reimbursed up to ₹200 with valid proof of shipping.
    • The ₹99 return handling fee still applies.
Partial Returns
  • Allowed for multi-item orders.
  • The return handling fee is applied once per order.
Damaged / Wrong Products
  • If you receive a damaged or wrong product, contact us within 48 hours of delivery.
  • Share clear photos of the product and packaging.
  • After verification, we will arrange a replacement or issue store credit as per your preference.
Non-returnable & Non-exchangeable Items
  • Personalized, custom-made, or final sale items are not eligible for return, exchange, or refund.
  • For hygiene reasons, innerwear, swimwear, and beauty products are non-returnable.
  • Orders placed using the B1G1 offer code are not eligible for partial cancellations, returns, or exchanges.