01Who we are

littleboxindia.com and the Littlebox India mobile app (together, the “Platform”) are owned and operated by Good Tribe Private Limited (“Littlebox India”, “we”, “us”, “our”), a company incorporated under the Companies Act, 2013.

In these terms, “you” and “your” mean anyone who visits, browses, registers on or orders through the Platform.

This document is an electronic record under the Information Technology Act, 2000 and does not require a physical or digital signature.

02Accepting these terms

By using the Platform, you confirm that you accept these terms and agree to comply with them. If you don’t agree, please don’t use the Platform.

We may update these terms from time to time. The version in force is the one published here at the time you place your order. Continuing to use the Platform after a change means you accept the updated terms.

03Who can use Littlebox India

To place an order you must be 18 or older and able to enter into a legally binding contract. You may browse the Platform without an account, but you’ll need one to check out.

Accounts are created and accessed using your mobile number. You’re responsible for keeping your number and any OTP secure, and for activity that takes place through your account.

You may hold only one account unless we agree otherwise. We may suspend or close an account where we see:

• •Suspicious activity that threatens the security of the Platform
• •Payment-related fraud
• •A breach of these terms

We may also refuse or cancel orders: see section 5.

04Products, pricing and availability

We operate on a made-to-order basis, producing according to demand.

All products are subject to availability. Because of this and our production model, we may occasionally be unable to fulfil an order, for example, where material for a made-to-order item isn’t available. If that happens after you’ve paid, we’ll cancel the affected item and refund it.

Prices are shown in Indian Rupees and are inclusive of GST. We use dynamic pricing, which means prices may change over time and the same product may be offered at different prices at different times. The price that applies to your order is the one displayed at checkout when you place it.

Colours may appear slightly different on different screens, so the shade you see may vary a little from the actual product.

We take care to describe and price products accurately, but errors can occur. If we find an error in the price of an item you’ve ordered, we’ll contact you and give you the choice of confirming the order at the correct price or cancelling it. If we can’t reach you, we’ll treat the order as cancelled and refund any payment in full. Where a pricing error is obvious and you could reasonably have recognised it as such, we’re not obliged to supply the product at the wrong price.

05Orders and when a contract forms

When you place an order, you’ll receive an acknowledgement. This confirms we’ve received your order, but it isn’t yet our acceptance of it.

• •For prepaid orders, your order is confirmed once payment is successful.
• •For Cash on Delivery orders, your order is confirmed at the point you place it.

We reserve the right to refuse or cancel any order at our discretion, including where:

• •There’s a history of frequent COD refusals or cancellations
• •There’s a pattern of repeated returns
• •A required material for a made-to-order item isn’t available
• •We suspect fraud or a breach of these terms
• •There’s been a pricing or listing error

If we cancel a prepaid order, we’ll refund it.

Bulk orders are permitted. We don’t currently offer wholesale or corporate gifting.

06Changing or cancelling an order

Before dispatch, you can contact Support to change your size, shipping address or contact details. You can’t change the product itself or the payment method once an order is placed.

You can cancel an order any time before it’s dispatched, from the My Orders section of your account. For prepaid orders, the amount is refunded to your original payment method.

After dispatch, an order can’t be changed or cancelled through us, as it’s already with our courier partner. You can, however, decline to accept the parcel at the time of delivery: see our Shipping Policy for what happens then.

07Payments

Payments on the Platform are processed by our payment partners: GoKwik for checkout and payments, and Easebuzz for exchange payment records. Your payment details are collected and handled directly by them through their secure systems. We don’t store your card, bank or UPI details.

Cash on Delivery orders carry a ₹99 charge, added at checkout. Prepaid orders have no such fee. You can pay a COD order at the door by cash, card or UPI.

08Coupons, offers and store credit

Coupons and promotional offers are issued at our discretion and can be changed or withdrawn at any time.

• •Coupons can’t be combined with other coupons
• •There’s no minimum order value on coupons
• •A coupon is valid while the offer or stock lasts

Credit vouchers (store credit) work differently:

• •They can be stacked, and can be used together with a coupon
• •They have no minimum order value
• •They can be used during sales
• •They’re valid for 1 year from the date of issue
• •They’re non-transferable and can’t be exchanged for cash

Buy-1-Get-1 (B1G1) offers apply to limited-stock products and are not eligible for returns or exchanges.

09Delivery, risk and failed delivery

Delivery timelines, charges and coverage are set out in full in our Shipping Policy.

Risk in the products passes to you on delivery. If all delivery attempts fail and the order is returned to us, we’ll process it as described in the Shipping Policy.

We use sealed, tamper-evident packaging. If your parcel arrives damaged, tampered with or open, please don’t accept it: decline it at the door and let us know through Support.

10Returns and exchanges

Returns and exchanges are governed by our Return & Exchange Policy, which forms part of these terms.

If a customer returns an item other than the one originally sent, we’ll act on the basis of the package-opening footage and return the same item we received. We won’t be liable in these cases, and no claim will be entertained if it’s raised more than 7 days after pickup.

We reserve the right to refuse service, including returns and exchanges, where we identify return abuse or suspected fraud.

11Your conduct on the Platform

When using Littlebox India, you agree that you will:

• •Provide accurate contact and delivery information
• •Use the Platform only for genuine, lawful orders
• •Not place speculative, false or fraudulent orders
• •Not resell our products: resale is prohibited
• •Not misuse, scrape, disrupt or attempt to gain unauthorised access to the Platform

We may cancel orders and suspend accounts that breach these rules, and take further action where warranted.

12Intellectual property

All content on the Platform, including our name, logo, product designs, images, graphics and text, is owned by or licensed to Good Tribe Private Limited and is protected by law. “Littlebox India” is a trademark applied for by Good Tribe Private Limited under Application No. 7380249.

You may not copy, reproduce, republish, sell or exploit any part of the Platform’s content without our written permission.

Customer content: where you post reviews or tag us in photos, we may feature that content in our own marketing. We ask for your permission before reposting content you’ve tagged us in, and we only repost where permission is given.

13User-generated content

If you submit reviews, ratings, photos or other content, you’re responsible for it, and you confirm it’s your own and doesn’t break the law or infringe anyone’s rights. We may remove content that’s abusive, misleading or inappropriate.

14Third-party links and services

The Platform may link to sites and services we don’t operate: payment partners, couriers, social platforms and others. We’re not responsible for their content or their practices, and using them is at your own risk. We’d encourage you to read their terms and privacy policies.

15Giveaways

From time to time we run giveaways. Each is subject to its own specific rules, published with that giveaway. We don’t currently run referral schemes or contests.

16Our liability

We provide the Platform and our products with reasonable care. To the extent permitted by law:

• •Our total liability to you for any order is limited to the price you paid for the product concerned
• •We’re not liable for indirect or consequential losses
• •We don’t exclude liability where it would be unlawful to do so, and nothing here affects your statutory rights as a consumer

We aren’t responsible for delays or failures caused by events beyond our reasonable control, including natural events, strikes, courier failures, disruptions to telecommunications or transport, or government action (a “force majeure” event).

17Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising from them is subject to the exclusive jurisdiction of the courts at Noida, Gautam Buddh Nagar, Uttar Pradesh.

18Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Officer are:

We’ll acknowledge complaints within 24 hours and work to resolve them within 3 working days.

19How to reach us

For anything about your order or these terms, reach us through Support: you’ll find it in the menu at the top of any page.